Facilities > Organization > Facilities Operations > Campus Services > Mail Services

Mail Services

Campus Mail Services ensures the speed and accuracy of daily mail delivery of USPS and campus mail. We assist departments in selecting cost effective delivery methods and provide timely notification of packages for faculty, staff and students.


Effective April 1st, 2022

Auburn University will transition to a new mail tracking system for all on campus mail. Students will begin receiving email notifications from Mailroom by Package X.

 Ways to receive package notifications: 

  1. An email notification will be sent to the student’s email. This message will provide all pertinent information, including a picture of the package.
  2. The other option is to download the Package X app: Shipd from any app store. This app will allow students to receive push notifications directly to their phone.

 

Sign in with your university email address to receive notifications. Scan the QR code to download the app today!

SHIPD APP LOGOQR Code


Student Housing Closure Frequently Asked Questions (FAQ)

How do I update my forwarding address?

Log in to AU Access

Click on My Academics

Click on the Personal Info Tab

Click on the “On campus mail forwarding address Form”

Fill Out Form and submit

What if I forgot to update my forwarding address?

Mail Services will forward student mail to the address that is on file.

If there is no address on file, student mail will be held until the residence hall mailrooms reopen, at which time the student can pick up mail as normal.

Can I pick up my mail at the Mail Services Office at Facilities Building 8?

No. In order to keep the staff as safe as possible with social distancing, we request that you update your forwarding address and not physically come to the Mail Services Office.

What if I forgot to pick up my mail in my mailbox before the residence halls closed?

Students will NOT have access to their mail room during the closure. The student will have to wait until the residence halls reopen.

What if this is a mail service emergency?

Call (334) 844-4860

Will I be able to pick up Fed Ex and DHL packages at the Mailroom in my residence hall?

No. FedEx & DHL will hold packages until April 10, 2020. After April 10th these packages will be available for pick up when the mailrooms reopen.

Will I be able to pick up UPS packages at the Mailroom in my residence hall?

No. UPS will hold packages for 14 days. During these 14 days the student will be able to pick up packages at the Opelika UPS office located at 800 Fox Run Pwky. Opelika, AL 36801. Hours for pick up are M-F 3:30pm-6:30pm.

After the 14 days they will return packages to the shipper.

HOWEVER, we are currently working with UPS to see if they will hold the packages until April 10th. We will update as changes are made.

Will I be able to pick up Fed Ex Express packages at the Mailroom in my residence hall?

No. Fed Ex Express will hold packages for 14 days.

After the 14 days they will return packages to the shipper.

HOWEVER, we are currently working with Fed Ex Express to see if they will hold the packages until April 10th. We will update as changes are made.

What about packages from USPS?

Any package sent through the United States Postal Service will be forwarded to the student’s address on file.

Can I pick up my packages at the Mail Services Office at Facilities Building 8?

No. In order to keep the staff as safe as possible with social distancing, packages will be held by the Courier.

What if I forgot to pick up my packages that were already on campus?

If it is a USPS package, Mail Services will forward the package to the address on file.

If it is a Fed Ex, Fed Ex Express, UPS, or DHL package, we will hold until the Mailrooms reopen.

What if this is a package emergency?

The student is encouraged to call the Courier of the package

Fed Ex and Fed Ex Express Contact: 1-800-463-3339

DHL Contact: 1-800-225-5345

UPS Contact: 1-800-742-5877


Mail Center Locations
Location Spring Hours Sells Stamps Phone Number
Central Mail Room 7:30 - 4:00 (334) 844-4860
Hill Mail Room 7:30 - 4:00 Yes (334) 844-3458
Quad Mail Room 7:30 - 4:00 Yes (334) 844-4128
Village Mail Room 7:30 - 4:00 Yes (334) 844-3449
South Donahue Mail Room 7:30 - 4:00 Yes (334) 844-9580
Cambridge Mail Room 7:30 - 4:00 (334) 844-4869

 


  • Need to contact the Mail Services Manager? Call (334) 844-4860
  • Stamps may also be purchased at the Auburn University Bookstore located on the first floor of Haley Center.
  • All mailrooms are closed for lunch from 11:45 a.m. - 12:45 p.m.



Last Updated: March 31, 2022